St. Croix Valley Naturals » Customer Care

“We welcome all questions, concerns and comments on our products”


GUARANTEE: If you are not satisfied with your purchase please contact us to arrange for a return or exchange. We will be happy to refund the cost of the product.

FEEDBACK: We welcome all questions, concerns and comments. You can easily send us a message on the Contact page.

USE AND CARE: See our Use and Care page.

DISCLAIMER: St. Croix Valley Naturals, LLC is not responsible for improper use and/or care of their products. The information contained on this website should by no means be considered a substitute for the advice of a qualified medical professional, who should always be consulted before beginning any heat or cold therapy.

OUR PRIVACY POLICY: We respect your privacy. We do not rent or sell your personal information.  Your name, shipping address and email are only shared with either USPS, UPS or FedEx to allow for shipping and tracking of your purchase. We do not see or store any charge account information because all charge transactions are processed by PayPal.

MINNESOTA RESIDENTS: Products purchased for in-home use are non-taxable. Products purchased for non-home use (such as a spa, hospital, nursing home, clinic, dental office, chiropractor or optician office) are taxable.

PAYMENT: All charge transactions are processed by PayPal. You do not need a PayPal account to use PayPal to charge your purchase. You can also order products by mailing us a check.

SHIPPING: Orders are shipped within 2 days.

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